Don’t offer advice
Don’t offer advice until the person asks for it. People often make the assumption that when someone is talking about an issue they want to be told what to do. However, many times a person just wants to express themselves and feel heard.
Show that your engaged verbally
Muttering a generic hmmm, every now and then is sometimes what is done to portray a false sense of engagement but often the case is you’re probably just not interested. The ‘hmmm’ can also be a sign that you want to let them know you’re listening. You can also use short phrases like ‘I can’t imagine what that’s been like’ or ‘that must be difficult’ to show you’re engaged or you could ask questions.
Show that you’re engaged physically
Looking at your phone, being turned away from the person and not making eye contact can show a lack of interest. Don’t be distracted, have your body facing them and make eye contact.
Lastly, two things to remember, if you don’t want to listen then just say so instead of doing it half heartedly. Secondly, you can’t expect someone will want to come and talk to you if you don’t show that you’re interested in what they have to say.