Nobody wants to feel like they’ve been duped

When we think about getting someone to buy something the first is probably that it’s a bad thing. Perhaps what comes to mind is a greasy car salesmen or some sort of trickster who will tell lies to convince you to spend money.

But what about the other times we buy things based on being influenced and we’re happy with the choice. I don’t consider that to be a bad thing.

It could be a £1,100 pair of Valentino Garavani boots that you feel great in, you get you compliments every time you wear them and they were purchased in a store where you received excellent service. It could also be £10 water bottle that doesn’t leak.

The issue arises when we buy something and it doesn’t work as it should, it doesn’t feel worth it, it feels like a waste of money, we regret the purchase or it stops working and you can’t get a refund.

Nobody wants to feel like they’ve been duped, we want to feel like we’re making good choices and spending our money well.

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