Order status update

I recently placed an online order from a beauty retailer and one from a fashion retailer. Both orders were delayed and the companies handled things totally differently.

One company handled it by providing regular email updates on the status of my order, to apologise for their delay and assure me that I’d receive my parcel as soon as possible.

The other company did nothing, in fact I had to contact them to try and find out what the issue was.

Something as simple as an email was enough for me to feel like a company cared. It wasn’t personal but the choice to send an update gave the message that they value their customers enough to let them know what is going on.

I think sometimes we underestimate the impact that something simple can have. But you don’t always have to solve the problem, sometimes just acknowledging that there is one is more than enough.

Letting things pile up

Little problems can suddenly become big problems.

It is so important to address things in the moment instead of brushing them off, waiting or saying nothing.

When you do this you’ll find that days, weeks or even months later you’re bringing stuff up that were (according to the other person) not an issue when they happened. And this can then make you seem disingenuous because you pretended that everything was okay instead of raising the issue in the moment.

I think it’s important to be clear about what you do and don’t accept. And then practice voicing that to the people around you so that they are aware of what you’re not okay with.

That way, you never have to let things pile up because that person is already aware. Sometimes we tell ourselves that by saying nothing we are avoiding confrontation or protecting the other persons feelings from getting hurt. However, more often than not we just end up causing ourselves more issues.

Finding a solution to the problem

When it comes to solving problems, there is a big difference between finding a solution and finding a solution to the problem.

When we’re simply just finding a solution we tend to come up with things that are short-term, quick to do and don’t really address the issue.

Lets take the example of being upset with someone. Now imagine that the solution you choose is to go off and take space until you’re no longer upset. Then, by the time you come back to the other person you’re now totally over it. That is a potential solution but it doesn’t actually solve anything.

A solution to that problem could instead be still taking space if you need it but then also voicing to the other person how you felt about their actions. That way you create space for discussion rather than being closed off and holding things in.

And so the next time you have a problem to solve don’t just find a solution, find a solution that is right for the problem.

Tackling the issue

If you know what the issue is, do something about it.

You might be nervous or feel like you don’t have the confidence but the issue will only persist if you don’t take action.

And don’t be half-hearted, tackle it with full gusto.

Have the conversations that need to be had and do the things that need to be done.

And most importantly, trust that you are capable.

There is no right answer

I think this phrase rings true for a lot of what is going on in the world right now.

It’s easy to say that if you were in the shoes of another you would make better choices. But the truth is you don’t really know because you aren’t in that position. Furthermore, often when people comment on and criticise others they themselves will not ever get close to such a position .

It’s important to acknowledge what goes into the choices a person makes and remember that people are coming from their own worldview and experiences.

Maybe they’re focusing on the environment, the economy, the wealthy, the poor, mental health or something else. When your focuses don’t align and when there is no crossover, issues arise.

At all times, there will be at least a few different perspectives that you can choose. No one is ‘more right’ than another, it simply depends on what you choose to focus on.

Avoiding the issue

It’s easier than you think.

If you watch and observe the way people behave you might notice that they avoid the main issue and instead focus on the small things that do not in-fact make the big difference.

Take for example the habit of procrastination. A procrastinator might end up feeling like they don’t have enough time to get things done. And so by making time the issue, you might think that the solution is to give them more time.

But all that happens is that extra time is still not enough, it’ll probably never be enough because the issue isn’t time, it’s procrastination.

That’s the thing that needs to be addressed anything else is just avoiding the issue