I recently placed an online order from a beauty retailer and one from a fashion retailer. Both orders were delayed and the companies handled things totally differently.
One company handled it by providing regular email updates on the status of my order, to apologise for their delay and assure me that I’d receive my parcel as soon as possible.
The other company did nothing, in fact I had to contact them to try and find out what the issue was.
Something as simple as an email was enough for me to feel like a company cared. It wasn’t personal but the choice to send an update gave the message that they value their customers enough to let them know what is going on.
I think sometimes we underestimate the impact that something simple can have. But you don’t always have to solve the problem, sometimes just acknowledging that there is one is more than enough.
So, I’ve recently been reflecting on how I can make this site better. The things that came up were adding categories and adding a search bar.
Categories give the reader a good idea of what they can can expect. Catergories also give the blogger structure as if you have to ensure what you write fits within your chosen areas. I think what stopped me creating categories was my worry that the structure may be limiting.
Also, even though there are clear recurring themes in my blog posts they might not be able to be fit into 3-5 catergories and having more than that might look messy.
But despite all that I’m now realising that there are benefits to having structure.
Having a search bar is simple and gives the reader the option to specify what they’re looking for and that could in turn help me to improve my site.
So, expect to see these 2 changes on the blog soon. Use this as a reminder to do a little audit of your own site and figure out if there’s something missing.